Shopping: Answers to common and frequently asked questions about Shopping.

Shopping FAQs

What forms of payment are accepted?
We process payments with PAYPAL. Using PAYPAL, you are able to make secure payments using all major credit cards, debit cards, and checking accounts.
When do orders ship?
All orders received before 3 PM EST are shipped the same day.
All orders received after 3 PM EST are shipped the next day
How long to deliver orders?
This vary based on the delivery method you chose during checkout
What is the return policy?
Return any item within 30 days for a full refund minus shipping costs. No questions asked. 
  • Refunds for items returned within 30 days of the purchase date will be made in the form of the original payment minus shipping costs.
  • Please note that it can take up to 5 business days to process a return or exchange. Please allow up to two billing cycles for a refund to appear on your credit card statement.
  • No refunds or exchanges on sale items or last call items.
  • The acceptance of a shipment by a Transportation Company is an Acknowledgement that the articles were delivered to them in good condition and properly packaged. Goods damaged in transit to customers are the responsibility of the customer to report to IllForest within 24 hours so that a damage claim can be processed through the Transportation Company.
  • If you have received the wrong product, please contact customer service by email to or by phone at (646) 481-1827 within 72 hours of receiving the incorrect item.
Please review our complete Terms of Use.

What is the Return/Refund process?
Log into your account to request return/refund. You will receive an email with instructions to package and ship the items you want to return. Once we receive your package, the cost of the item will be refunded back to the account you used to pay for your order. You will receive another email notice when the refund is processed.
How to cancel an order?
You may cancel an order before it is shipped.
How to report problems and get help?
Please contact our Helpdesk for assistance.


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