We take great pride in our reputation for quality and value.
If for any reason you are not satisfied with your purchase, we will gladly accept returns or exchanges within 30 days of the date of purchase for any products sold directly by IllForest based on the following conditions.
Unfortunately, we cannot accept returns or exchanges for products not purchased at IllForest.com.
- Refunds for items returned within 30 days of the purchase date will be made in the form of the original payment minus shipping costs.
- Please note that it can take up to 5 business days to process a return or exchange. Please allow up to two billing cycles for a refund to appear on your credit card statement.
- No refunds or exchanges on sale items or last call items.
- The acceptance of a shipment by a Transportation Company is an Acknowledgement that the articles were delivered to them in good condition and properly packaged. Goods damaged in transit to customers are the responsibility of the customer to report to IllForest within 24 hours so that a damage claim can be processed through the Transportation Company.
- If you have received the wrong product, please contact customer service by email to Info@illforest.com or by phone at (646) 481-1827 within 72 hours of receiving the incorrect item.
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